Shipping & Returns

Shipping at a glance

• We currently ship to customers in the United States only. Additional regions may be added later.
• Processing: 1–2 business days before handoff to the carrier.
• Tracking is sent by email once an order ships.

Shipping options at checkout

• Economy — Free. 5–8 business days transit, tracked. Available on all U.S. orders with no minimum.
• Standard — $9.90. 3–5 business days transit, insured.

Delivery timing

Transit times vary by destination, season, and carrier. Add the 1–2 business day processing window to the transit estimate above to get the full timeline. The final delivery estimate shown at checkout is the most accurate timeline for your order.

Tracking & order changes

• You'll receive a shipping confirmation email with tracking once your order is on the way.
• If you need to correct an address, contact us as soon as possible and we'll do our best before dispatch.
• If tracking hasn't updated or the carrier status looks off, visit Track order or email support.

Returns

• 30-day return window from the date of delivery.
• We accept returns on both defective and non-defective items (including change-of-mind, sizing, color, and style).
• Exchanges are accepted within the same 30-day window.
• Items must be in new condition with original packaging and all included accessories.
• Returns are accepted by mail only.
• No restocking fee.
• Return shipping is free. AuraVoom provides a prepaid return label, so you will not be charged to send eligible items back.
• If an item arrives damaged, defective, or incorrect, AuraVoom covers the full cost of the return or replacement after reviewing the issue.
• To start a return, email support@auravoom.com with your order number and reason for return; we'll reply with the prepaid return label and mailing address.
• Custom, personalized, or marked final-sale items are not eligible unless they arrive damaged or incorrect.

Return mailing address

AuraVoom
30 N Gould St # 52969
Sheridan, WY 82801
USA
Phone: 307-217-4291

Damaged or incorrect items

If something arrives damaged, defective, or not what you ordered, email support@auravoom.com within 48 hours of delivery and include clear photos so we can make it right quickly.

Refund timing

Once your return is delivered to us, we'll inspect it and process your refund to the original payment method within 5 business days. Your bank or card provider may take a few additional business days to post the refund to your account.