Frequently asked
Quick answers on shipping, returns, tracking, checkout, and what to expect when shopping AuraVoom.
What kind of products does AuraVoom sell?+
AuraVoom curates dreamy, modern room decor including lighting, wall decor, aesthetic accessories, and cozy finishing pieces for bedrooms, desk setups, and lounge spaces.
How long does shipping take?+
Orders process in 1–2 business days. At checkout you can choose free Economy shipping (5–8 business days transit, tracked) or Standard shipping for $9.90 (3–5 business days transit, insured). For full details, visit Shipping & Returns.
Do you ship internationally?+
We currently ship to customers in the United States only. Additional regions may be added later as we expand our fulfillment network.
What is your return policy?+
AuraVoom offers 30-day returns on eligible items, including both defective and non-defective products. Return shipping is free — AuraVoom provides a prepaid return label. No restocking fee. Refunds are processed within 5 business days of receiving the return. Full details in our Refund Policy.
Can I update or cancel my order?+
If you need to update or cancel an order, email support@auravoom.com as quickly as possible with your order number. We'll do our best to help before the order has already been processed.
How do I track my order?+
Once your order ships, you should receive a tracking email. If you can't find it or the tracking looks incorrect, use Track Order or email support with your order details.
What if my item arrives damaged or incorrect?+
Email support within 48 hours of delivery with your order number and clear photos so we can review the issue and resolve it quickly.
Where does checkout happen?+
Checkout happens on a secure hosted checkout page. Payment information is processed by our checkout provider and is not stored on AuraVoom's servers. You can read more on our Privacy page.